Refund policy

Returns & Refunds Policy – Noir Perfume

At Noir Perfume, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.

No Change of Mind Returns
Due to the personal nature of fragrance products, we do not offer refunds or accept returns for change of mind, incorrect selection, or if you simply no longer wish to keep the item.

Damaged or Faulty Items
if your order arrives damaged, faulty, or not as described, you are entitled to a refund or replacement in accordance with your rights under the Australian Consumer Law.

To lodge a claim:
Contact us at support@noirperfume.com.au within 48 hours of receiving your order

Include your order number, a description of the issue, and clear photos showing the damage or fault

Please note: We may require the item to be returned before processing a refund or replacement.

Eligibility Criteria
To be eligible for a refund or replacement, the item must: Be in its original packaging
Be unused and unaltered & Be reported within the specified timeframe